L1 Technical Support / Service Desk Specialist

Join Information Professionals as an L1 Technical Support / Service Desk Specialist and kickstart your career in IT support with a company that values growth and development. This role offers a fantastic opportunity to work in a dynamic environment, providing technical support to our clients across Bali. You'll be the first point of contact for our customers, resolving their IT issues efficiently and professionally. Based in Canggu, this position is perfect for someone looking to start their career in IT support with a company that invests in your professional growth.

As an L1 Technical Support / Service Desk Specialist, you'll be responsible for handling incoming support tickets, diagnosing and resolving technical issues, and providing excellent customer service. You'll work closely with our team to ensure that our clients' IT environments are running smoothly. This role is ideal for someone who is passionate about technology and enjoys helping others. With opportunities for career advancement, you'll have the chance to grow within the company and develop your skills in a supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 technical support to clients, resolving basic IT issues and escalating complex problems to higher levels of support.
• Handle incoming support tickets through our ticketing system, ensuring timely and efficient resolution of issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Document all support activities and maintain accurate records of resolved issues.
• Assist in the implementation of new technologies and software updates.
• Provide excellent customer service, communicating clearly and professionally with clients.
• Stay updated with the latest IT trends and technologies to provide the best possible support.
• Work collaboratively with the IT support team to ensure smooth operation of our clients' systems.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in IT support or a related field.
• Familiarity with common IT support tools such as ServiceNow, Zendesk, or similar ticketing systems.
• Basic knowledge of networking concepts and hardware troubleshooting.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Basic understanding of Windows and macOS operating systems.
• Knowledge of basic cybersecurity principles is a plus.

🛠️ Keahlian

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